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The Company

Here at Elegant Resorts, luxury travel is in our DNA. True pioneers in the industry, we were the first specialist tour operator of our kind when we emerged back in 1988, and it is our mission to continue to evolve and be the first and only place for your luxury travel experiences.

We offer our discerning clients an ever-expanding, eclectic portfolio of luxury holidays and bespoke experiences that span the globe – from tropical beach breaks to luxury cruising to culture-rich tailor-made tours. We understand that your time is precious, and that luxury holidays are the ultimate opportunity for you to make unforgettable memories and enjoy enriching experiences with those you hold dear. That’s why we’re committed to offering nothing less than perfection, constantly vetting and reviewing all the products and experiences we offer, to ensure we only work with the best.

“To me, travel is all about experiencing life-changing encounters and making memories that will last forever. We will take the time to listen to your preferences and design a holiday built especially for you, always with the highest levels of service.”

Lisa Fitzell

Managing Director

Lisa Fitzell

Our Worldwide Offices

Most of our team is based at our headquarters in Chester, and following the pandemic, we have introduced a flexible ‘hybrid working’ policy to continue with home/office working to suit individual preferences and promote the best working environment. Beyond the UK, Elegant Resorts also has expert concierge staff in Barbados, Antigua and Mauritius, on hand to look after you from the moment you arrive in resort until you bid goodbye to the island. Their first-hand knowledge of the local area means they can make personal recommendations to suit you and your interests - whether an eye-opening excursion, reservations at a top restaurant, or insider knowledge on the best spot for watching the sunset.

Elegant Cares

As a small company with a big heart, everything we do is personal, and we care deeply for our customers, staff and the environment alike.

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We champion diversity at work, are part of the Mindful Employer Charter, and the wellbeing of our employees is paramount.

As a small company with a big heart, everything we do is personal, and we care deeply for our customers, staff and the environment alike. We champion diversity at work, are part of the Mindful Employer Charter, and the wellbeing of our employees is paramount.

About Elegant Resorts

Although our awards and long history stand testament to our success, independent reviews from our clients via Feefo further support our unrivalled travel experiences.

We are proud to have been awarded the Feefo Platinum Service Award in 2022 for achieving Gold Trusted Service for three consecutive years. This independent seal of excellence recognises businesses for delivering exceptional experiences, as rated by real customers. Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews and achieve an overall score of 4.5 or more – a testament to our seamless, personalised service, no matter what the world throws at us.

The Elegant Difference

With first-hand experience and a passionate team, we have worked hard to define ourselves as leaders in luxury travel. Having over 35 years of legendary heritage we provide an enhanced level of personal service, and with our exceptional supplier relationships we are able to ensure that each client is treated as a VIP throughout. Our goal is to provide an Elegant Difference to your travel experiences.

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Expert Team

Our knowledgeable team work closely with you to exceed all of your expectations, by crafting a personalised itinerary which is perfect for you.

With an average of 20 years’ experience, they use their first-hand experiences and knowledge to create the ultimate travel experience.

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Dedicated Concierge

Our dedicated concierge teams in Chester, Barbados, Antigua and Mauritius are all on hand to ensure your holiday is seamless from start to finish.

With our VIP UK airport fast-tracking service, complimentary UK airport lounge passes, as well as our VIP meet and greet services, we provide priority channels where available.

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Book with Confidence

Our five-star rating has secured us the Feefo Platinum Service Award for over three years, and we were also recognised as the Best Luxury Tour Operator at the British Travel Awards 2022.

Wherever, whenever – our 24/7 emergency support is available to you throughout your travels, offering added peace of mind.

Beautiful Luxury Beach