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Lisa Fitzell

“Elegant Resorts is passionate about creating the best luxury holidays in the travel industry for our clients and this is only possible by having the best people working for us.”

Lisa Fitzell

Managing Director

"From adventurous itineraries in less-known destinations, to sun-drenched beach holidays, I’ve planned something for everyone – no request is too much!”

Alison Lester

Luxury Travel Specialist

We have a clear vision in place and ambitious plans to continue to grow and develop in the future.

Elegant Resorts is the UK’s leading Luxury travel company, Established in 1988 and based in Chester, England, we have offices in Barbados, Antigua and Mauritius.

Our culture is what makes Elegant Resorts a truly special place to work. Our team members have likeminded values and a genuine passion to travel the world, allowing them to give the very best service to our customers.

Our Vision

“The First and Only place for luxury travel and a place that people love to work”

Our Purpose

“Creating the most personalised luxurious travel experiences on the planet ”

Our Values

Excellence   /   Passionate
Innovation   /   Commitment

Both overseas and here in the UK, our people are at the heart of everything we do. We all share the same spirit of adventure to discover the world, delivering excellence in all areas of the business while having fun at the same time!

We enjoy celebrating success through many social events and are committed to investing in our staff through learning and development programmes. Health and wellbeing in the workplace is important to us too, we have a team of wellness ambassadors, we are part of the mindful company charter, have an on-site gym, provide weekly yoga classes and have created a meditation/chill out room.

Two-way communication and creating an open and honest culture are key to our success, and we listen to our staff via channels such as surveys and workshops to help us improve our business. We sent out surveys to all Chester-based staff following the pandemic, gauging their preferences and feelings towards returning to the office. Following this, we are proud to have introduced a ‘hybrid working’ model which will see a split (for those that want it) between office and home working. New systems and processes have been put into place to ensure we maintain our award-winning service, productivity and genuine friendships, no matter where we are working that day.

Testimony to our extraordinary relationships with our friends and colleagues, are all the wonderful awards we have received over the years. It’s these relationships that enable us to bring our clients exceptional experiences throughout the year and ensure that they can rely on us for all their travel needs.

About Elegant Resorts

Although our awards and long history stand testament to our success, independent reviews from our clients via Feefo further support our unrivalled travel experiences.

We are proud to have been awarded the Feefo Platinum Service Award in 2022 for achieving Gold Trusted Service for three consecutive years. This independent seal of excellence recognises businesses for delivering exceptional experiences, as rated by real customers. Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews and achieve an overall score of 4.5 or more – a testament to our seamless, personalised service, no matter what the world throws at us.

The Elegant Difference

With first-hand experience and a passionate team, we have worked hard to define ourselves as leaders in luxury travel. Having over 35 years of legendary heritage we provide an enhanced level of personal service, and with our exceptional supplier relationships we are able to ensure that each client is treated as a VIP throughout. Our goal is to provide an Elegant Difference to your travel experiences.


Expert Team

Our knowledgeable team work closely with you to exceed all of your expectations, by crafting a personalised itinerary which is perfect for you.

With an average of 20 years’ experience, they use their first-hand experiences and knowledge to create the ultimate travel experience.


Dedicated Concierge

Our dedicated concierge teams in Chester, Barbados, Antigua and Mauritius are all on hand to ensure your holiday is seamless from start to finish.

With our VIP UK airport fast-tracking service, complimentary UK airport lounge passes, as well as our VIP meet and greet services, we provide priority channels where available.


Book with Confidence

Our five-star rating has secured us the Feefo Platinum Service Award for over three years, and we were also recognised as the Best Luxury Tour Operator at the British Travel Awards 2022.

Wherever, whenever – our 24/7 emergency support is available to you throughout your travels, offering added peace of mind.

Beautiful Luxury Beach